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API Errors Codes

We hope you shouldn't be coming back to this page to find an unexpected error. However, we tried to provide concrete description about all the possible error codes that clients could receive if they integrate our SDKs or Agents.

Please note that any error in 50x should be considered as "Highest Priority". The other errors could be solved by the integration team.

Following list demonstrates possible errors that are intentionally controlled to make the integrattion safe and secure.

CodeStatus CodeSeverityDescription
ERR_NOT_FOUND404PositiveOccurs when particular configuration cannot be located. Please check if you have provided exact path of a configuration (if using folder-specs), or IDs are valid. Also, check if configuration exists and not being removed.
ERR_NOT_AUTHORIZED403NegativeYou are trying to perform an operation for which you are not permitted
ERR_INVALID_IDENTITY403NegativeIf the provided appKey and appSecret are incorrect, you may face this error.
ERR_QUOTA_EXCEEDED429NegativeIf you make API Calls above your assigned threshold, you may receive this error. For increasing quota, please contact your Account Manager.
ERR_INTERNAL_OUTAGE500NegativeThere must be something wrong with our API management end, please contact our support quickly.
Last updated on 10/14/2020
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